Shipping & Delivery

Diveshades.com offers four shipping options: Standard, Ground, Second Day, and Next Day. When ordering items with estimated ship dates, your order will ship when the total order is complete. Please note that shipments can occasionally be delayed due to unforeseen circumstances.

We can ship to addresses within the 50 United States, US Territories (Puerto Rico and Guam), and International.

Warehouse Processing Time

All in stock orders are shipped within 48 hours during the Monday through Friday workweek (excluding holidays)

Estimated Delivery Times

Shipping Times

  • Standard Shipping (USPS Priority Mail)

Please allow 2-4 business days for transit (continental USA)

  • Ground Shipping (UPS ground)

Please allow 3-7 business days for transit*

  • Second Day Shipping (UPS 2nd day)

Please allow 2 business days for transit*

  • Next Day Shipping (UPS next day)

Please allow 1 business days for transit*

  • Shipments to P.O. boxes are not permitted.

Shipping Costs

  • Order of 1 pair of sunglasses with or without 1 accessories will cost $9.00 (continental USA) shipped via USPS Priority mail
  • Order of 2 pair of sunglasses with or without accessories will be shipped PREPAID (continental USA) via USPS Priority mail.
  • Order of $100 will receive prepaid shipping as above and include 2 DS-NSR deluxe neoprene sunglass retainers FREE OF CHARGE.

Please allow 2-4 business days for transit (continental USA)

Please call our customer service department at (847) 502-0088 for quotes on alternative shipping below

  • Ground Shipping (UPS ground)

Please allow 3-7 business days for transit*

  • Second Day Shipping (UPS 2nd day)

Please allow 2 business days for transit*

  • Next Day Shipping (UPS next day)

Please allow 1 business days for transit*

E-Mail

DIVE SHADES has a company policy not to flood people with e-mail correspondence, but simply to give you periodic information so you can stay up to date on what DIVE SHADES is offering.

DIVE SHADES will send e-mails to you only if you ask for them and you can easily unsubscribe at any time you want by calling our customer service department at (866) 416-8247 or by following the instructions contained in the e-mail.

DIVE SHADES also uses your e-mail address to confirm your order and to confirm shipment of your order and to respond to any inquiries you make on-line. All e-mails you receive will provide you with information as to how to get off the e-mail mailing list if you so desire..

Security

Our web site’s bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.

 

Returns & Replacements

One Year Warranty

All DIVE SHADES sunglasses are warranted against breakage caused by defects in materials or manufacturing, at DIVE SHADES discretion, for one year from date of purchase. Warranty is void without valid proof of purchase from an authorized DIVE SHADES dealer. Warranty excludes product altered after purchase, damage caused by normal wear and tear including scratched lenses, and damage caused by any improper or unreasonable use.

SSR® Lens Warranty

DIVE SHADES offers a one year warranty specifically covering cracking or splitting of the lens at drill-mounts, or delimitation of the inner polarizing film and the lens material. This warranty specifically excludes product altered after purchase, damage caused by normal wear and tear including scratched lenses or scratched lens coatings, and damage caused by any improper or unreasonable use.

To make a warranty claim during the warranty period:

Contact DIVE SHADES Customer Service to obtain a Warranty Return #: 847-502-0088, or email at warranty@diveshades.com . DIVE SHADES will repair or replace, at our option, any product determined by DIVE SHADES to be a manufacturer’s defect. A processing fee of $8.50 is required with the return. If the sunglass is determined not be a warranty issue, we will make a one time offer via email or phone at a reduced price. If after several attempts to contact with no return calls or emails, we will return the unrepaired sunglass back to its shipping location.

To complete a return:

1. Securely pack your DIVE SHADES eyewear in a box and include the original proof of purchase or DIVE SHADES invoice, and include a note with your contact information in case we have any questions for you.

2. Write your Warranty Return # on the outside of the box. Items shipped without a Warranty Return # may be refused at time of delivery by the receiving department at DIVE SHADES.
3. Ship the package to: DIVE SHADES – Returns 3569 Somerset Circle, Kissimmee, FL 34746
*DIVE SHADES is not responsible for any loss or damage in transit, therefore we recommend that you use a shipper that will allow you to track and insure your eyewear.

How to Make a Warranty Claim

How to ship your Warranty Claim product to DIVE SHADES:

Pack your product in a cardboard box and use a shipping service that offers both insurance and tracking to ensure a safe delivery of your product. DIVE SHADES is not responsible for packages lost in transit.

  1. Your name, return address and telephone number.
  2. The DIVE SHADES Warranty Tracking Number (TR) – provided by calling DIVE SHADES Customer Service at (847) 502-0088.
  3. A brief description of the problem or service you are requesting.
  4. A copy of your dated receipt and/or additional information as requested by DIVE SHADES Customer Service.

Reference your assigned DIVE SHADES Warranty Tracking Number (TR) on the outside of your package. Failure to do so may cause a delay in processing your claim or package being returned without repair.

For our Warranty Policy or general information on your product, please contact DIVE SHADES Customer Service. The representative will assist you in identifying your DIVE SHADES product and determine the best course of action for your warranty claim.

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